Contact the Online Casinos Editorial Team

This is the page to use if you want to reach the editorial team behind Online Casinos — whether that is a correction to something we published about payout speeds, a question about how a welcome bonus actually cashes out, or a note that a casino's terms have changed since we last checked them. We publish research-based reviews of US online casinos, and reader messages are one of the ways we find out when something on the site has drifted out of date.

Email the editorial desk at [email protected]. Tell us the casino, the specific term or claim you are asking about, and the date you saw it. That single detail saves a round trip more often than anything else.

What we can help with — and what we cannot

We are an independent comparison publisher, not a casino operator, a payment processor or a regulator. That line matters, because it decides which messages we can do something useful with.

You contact us about	What happens
A factual error in a review, rating or bonus description	We re-check the source, correct the page and note the date of the change
A bonus term that has changed (wagering, expiry, max bet, cashout cap)	We verify against the operator's current terms and update
A stuck or disputed withdrawal at a casino	We cannot release your money or intervene in your account, but we can explain the complaints route and who regulates the operator, where that is public
Account, login, KYC or verification problems	Only the casino's own support can resolve these — we hold no access to any operator's systems
Commercial, affiliate or partnership enquiries	Handled separately from editorial; a commercial reply never changes a rating
Responsible gambling concerns	We will point you to national support services and explain self-exclusion and limit tools

How we make money, stated plainly

Some of the casino listings on this site are commercial. When a reader signs up through one of those links, the publisher may earn a commission. That funds the research; it does not buy a position in a ranking or a better editorial score. If you believe a listing reads as though it does, say so in your message — that is a fair thing to challenge and we would rather hear it.

Questions about payout speed and the casinos we list

The most common email we get is some version of "which of these actually pays out fastest?" Payout behavior is the hardest thing in this industry to pin down, because advertised withdrawal windows are operator claims, not measured outcomes, and the clock usually does not start until identity verification is complete. Here is how we frame the three most-asked-about listings when readers write in.

Raging Bull

Raging Bull sits at the top of our list with an editorial rating of 10.0, largely on the strength of its headline package: 410% up to $10,000 plus 50 free spins. Readers contact us about it more than any other brand, usually to ask what that percentage really means. The honest answer is that a four-figure headline bonus is a matching figure, not cash — you have to deposit to trigger it, and the amount you can eventually withdraw from bonus funds is governed by wagering requirements, maximum bet rules while a bonus is live, and any cashout cap in the terms. Check those three before you deposit. The limitation worth naming: a very large match percentage almost always comes with proportionally heavy playthrough, which is the opposite of what you want if fast withdrawal is your priority.

Magician Bet

Magician Bet earns a 9.9 for a different reason, and it is the one that speaks directly to payout questions: its offer is advertised as 101% No Wagering. A no-wagering structure means bonus winnings are not locked behind a playthrough multiple, which removes the single biggest obstacle between a win and a withdrawal. That makes it the listing we point to most often when a reader says their goal is to keep what they win. The trade-off is scale — 101% is a far smaller headline than the 400%-plus offers elsewhere on this page, and no-wagering deals commonly carry their own caps on maximum bonus value or qualifying deposit. Read the offer terms for those limits rather than assuming "no wagering" means no conditions at all.

Slots of Vegas

Slots of Vegas is on the list at 9.6 for a 375% bonus plus 50 free spins on Cash Chaser. The free spins are tied to a named game, which is standard and worth understanding: spin winnings are usually credited as bonus funds with their own wagering and expiry, and they rarely count the same as cash. Reader questions here tend to be about expiry dates — if the spins or the bonus lapse before you clear them, the balance attached to them goes too. Its limitation is the same one that applies across high-percentage offers: the headline number is the easiest part to read and the least useful for predicting what reaches your bank account.

Money questions we can answer by email

We cannot see your account, but we can explain how the mechanics generally work in the US market so you know what to ask your casino's support team.

Cost of entry. Reading our reviews costs nothing. Claiming any offer above requires a qualifying deposit or purchase, except where an operator explicitly advertises a no-deposit reward. Minimum deposits vary by brand and by method.
Paying in. Debit cards are the most widely accepted method at US-facing sites. Credit card acceptance is inconsistent and some issuers decline gambling transactions outright. ACH bank transfer, wire, prepaid cards and e-wallets appear at many sites; PayPal availability in particular is state- and operator-dependent, so verify it on the cashier page rather than assuming. Bets.FM's offer is denominated in bitcoin, which indicates crypto funding at that brand.
Getting paid out. Withdrawals usually go back through the method you deposited with where the operator's rules allow it. Expect a minimum withdrawal amount, a per-day or per-week withdrawal limit, and a review period before funds are released. E-wallets are typically the quickest leg; ACH and check by courier are the slowest.
Fees. Some operators absorb payment fees, some pass them on, and some charge for more than one withdrawal in a set period. The fee schedule sits in the cashier or banking terms.
Verification. KYC — identity, address and often payment-method proof — must clear before a first withdrawal. Larger or unusual sums can trigger source-of-funds checks. Uploading documents early is the single most effective way to shorten a payout wait.

The games our reviews cover

If your message is about a specific game type, it helps to say which. Our coverage is organized the way US casino lobbies are: slots, including progressive jackpots where the prize pool builds across players; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and specialty or coin-based formats like those behind the Card Crush and Zumba Cards offers. Where we discuss fairness, we refer to published return to player percentages, slot volatility and certified random number generators — all of which are provider and operator disclosures, not figures we measure ourselves. Mobile play through browsers and apps is assessed on the same basis.

Sportsbooks and the other products these brands run

Several operators on this page are not casino-only. BetUS runs sports betting alongside its casino, and the two are governed by different rules: sportsbook bonuses typically use rollover on odds-qualified wagers rather than casino playthrough, and settlement waits on the event. Sweepstakes-style brands such as Zumba Cards and Amazon Jackpots use coin-based models — gold coins for play, sweeps coins for prize redemption — which is a structurally different product from a real-money casino account and has its own redemption rules. If you are writing to us about a bonus, tell us which product it belongs to, because the terms rarely cross over.

Who may play, and the rules that apply in the US

Online gambling in the United States is regulated mainly at state level, not federally. A handful of states license online casino play directly; many do not, and some permit sweepstakes-style or social formats under different rules. An operator accepting deposits from a US resident is not the same thing as that operator being authorized to serve your state — those two facts are independent, and we say so in every review.

Practical obligations for you as a reader: you must be at least 21 in most regulated US casino jurisdictions, you must use your own identity and payment methods, and winnings may carry tax reporting duties. Before depositing anywhere, confirm what is lawful where you actually live. We do not claim a specific licence on behalf of any brand listed here unless the operator's own regulatory disclosure supports it, and where we cannot verify licensing we say the question is unresolved rather than filling the gap.

If restrictions and self-exclusion schemes are what brought you here, our guide to casinos operating outside GamStop explains how those registers work and where their limits lie.

If you need support rather than a review

Gambling is entertainment with a cost, never a way to make money or repair a financial problem, and we will not present it as one. If play has stopped feeling optional, the National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-GAMBLER, available 24 hours a day across the US. Most licensed operators also offer deposit and loss limits, time-outs and self-exclusion in account settings, and device-level blocking software exists as an additional layer. You do not need to email us first to use any of those.

What to expect after you write

Send your message to the editorial address above, with the casino name and the date you saw the term or claim.
An editor reads it. We do not treat an auto-acknowledgment as a reply.
If it is a correction, we re-verify against the operator's published terms before changing anything.
Corrections are applied to the page and the fact-check date is updated — this page was last reviewed on Sep 25, 2026 by Julia Reynolds.

Aim for two working days for a reply, longer when volume is heavy. We would rather send you a considered answer than a fast one. If your question is urgent and account-specific, go to the casino's own support channel first — they hold the information; we hold the research.

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